Prices are quoted on the basis that passengers will be ready to travel at
the booking time and waiting time will incur an additional charge. Quotations
are valid for 24 hours for acceptance by the client. All reservations will be
confirmed by the company by email or phone which will include a reservation
number. There may be an additional charge if there is a deviation from the
agreed itinerary, for example to drop a passenger off using the shortest route.
Cash payments must be paid to the driver. The company reserves the right to
make use of other PCO licensed companies to collect the passenger when
necessary. The driver will be in the terminal to greet the passenger and will wait at
the information desk in the arrivals terminal with a card bearing the
passenger’s name. Thirty (30) minutes waiting time at the Airport from the
actual booking time is included in the quotation. Should the driver be required
for any reason to wait for longer than this thirty (30) minutes, an additional
fee of £3.00 for every ten 10 minutes will be charged. This additional charge
includes the cost of extended car parking. We will check for any expected
flight delays and will not charge for this time. However, if the client misses
the flight, the company must be notified immediately or at least 2 hours before
the agreed time of collection or the full cost of the booked journey will be
payable. The driver will monitor the information screens to follow the progress
of the passenger through baggage collection and immigration and will wait a
reasonable time for the passenger. If the passenger fails to make contact with
the driver, the driver will put a call out for the passenger and will attempt
to contact the passenger using the mobile phone number provided by the
passenger at the time of booking. The driver will wait a further 20 minutes and
may then leave and the passenger will be liable for the full fare. If the
passenger arrives at the information desk of the airport and cannot make
contact with the driver, the passenger should call the company for instructions. When a pick-up is booked from a UK address other than airports, the driver
will wait for up to ten (10) minutes after the arranged pick up time. The
driver will attempt to contact the customer by telephone and by ringing any
doorbell. After this time, the customer will be charged for the booking. The Customers contract for themselves and as an agent on behalf of any and
all Passengers. The driver reserves the right to refuse inappropriate and/or excess
carriage. The driver is responsible for the safety of the Vehicle and its
occupants. Any passenger who is in a drunken state or whose conduct the driver
reasonably believes to be threatening, disorderly, abusive, dangerous or in
breach of any statutory regulation may be removed from a vehicle or prevented
from boarding. The Customer will be responsible for the conduct of any
Passenger and shall indemnify the Carrier for any damage or injury caused to
the vehicle or driver or any third party’s property by the Customer or any
Passenger. The Customer will be responsible for the conduct of any Passenger(s) and
shall pay for any loss and/or damage caused by the Passenger(s) to the vehicle
or any other property, including but not limited to cleaning costs following
any spillage or soiling of the vehicle and any loss of earnings suffered by the
Carrier or any sub-contractor or employee of the carrier due to the vehicle
being out of use during such cleaning. The Passenger(s) shall remain responsible at all times for their Luggage
& Personal Items and shall ensure that all their Luggage & Personal
Items are loaded into the Vehicle prior to commencement of the service, and
unloaded from the Vehicle upon completion of the Service. The Carrier accepts
no responsibility for any loss of/damage to Luggage & Personal Items or
consequential losses arising as a result of Luggage & Personal Items which
are not loaded to or unloaded from the Vehicle. The only obligation of the Carrier in relation to any Luggage & Personal
Items or other items left behind by Passenger(s) in the Vehicle upon completion
of the Service shall be to inform the Customer that such Luggage & Personal
Items or other items have been found, and when and where they can be collected
from the Carrier. The carrier will not carry any animals except for Guide Dogs accompanying
registered blind Passengers. Unless otherwise instructed by the customer before the commencement of the
service, routes taken will be (depending on road traffic and weather
conditions) at the driver’s discretion.Collection from an Airport - Waiting time
Collection from any other address - Waiting time
Carriage of passengers & luggage
Passengers taken ill
Loss of Passengers Luggage
Left Luggage
Animals
Route taken